Common My Oxy Errors
I tried to login but I'm seeing an Authentication error, or HTTP Status 500 error. What do I do?
Close out the browser tab, restart the browser and try again.
If you still see the error, clear your browser cache and try again.
I'm seeing an ssb.oxy.edu "Session timeout occurred" error. What do I do?
Close out any remaining browser tabs for myOxy and ssb.oxy.edu, then restart the browser and try again.
If you still see the error, clear your browser cache and try again.
This can happen sometimes when you close the Self-Service Banner (SSB) applications browser tab - if your browser keeps the SSB tab's session cookies even after closing the tab, when you try to login again the SSB session cookie no longer matches, causing the timeout error. If you see this frequently, please let us know. You can prevent this from happening by clicking the Exit button at the top right after completing your timesheet, leave report, ePAF or other SSB tasks.